We want you to be satisfied. If you're not happy with your purchase, follow the steps below.
- Return window: Returns accepted within 30 days of delivery for items in original, unused condition.
- How to start a return: Contact us at hola@nydopet.com with your order number and reason for return.
- Refunds: We will process refunds within 14 days of receiving the returned item. Shipping costs are not refundable unless the return is due to our error.